At Ecoflow, customer satisfaction is our priority.
Return Eligibility
We accept returns within 30 days of delivery.
To be eligible for a return:
- Items must be unused and in original condition.
- Items must be returned in their original packaging.
- Only complete products are eligible for return.
- Products damaged through misuse or neglect are not eligible for return.
How to Request a Return
To initiate a return, please contact us at:
Email: [email protected]
Please include:
- Order Number
- Customer Name
- Reason for Return
Return Address
201 Juniper Springs Dr
Mammoth Lakes, CA 93546
United States
Refund Processing
After we receive and inspect the returned item, we will notify you regarding approval of your refund.
Approved refunds will be processed within 30 business days and credited back to the original payment method.
Exchanges
We only replace products if they arrive damaged, defective, or incorrect.
Non-Returnable Items
The following items cannot be returned:
- Used products
- Incomplete returns
- Gift cards
- Clearance or final-sale products
- Products damaged by customer misuse
Contact Us
Email: [email protected]
Phone: 4594816245